Reference

What this legal page covers

This page tells you how we handle access, account data, cookies, and contact requests before you open an account.

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permenslot What this legal page covers
CONTACT ROUTES

How to reach our legal team

When you need a correction, a data question, or a legal clarification, we give you three routes: live chat, email, and the in-account form.

Live Chat Open chat after login and send the request in plain English.
Email Write to us when you need a record of the request or need to…
Account Form Use the form inside your account when you want to change a detail or…
DATA AND ACCESS

How we handle your records

We keep only the records needed to operate your account, confirm requests, and answer policy questions.

Data handling

We store your name, contact details, and payment references only when they are needed to verify a request or keep the account record accurate. That lets us match the right account before any change is made.

Cookies

Cookies remember the language you chose, the device you used, and whether you left the page mid-request. You can clear them in your browser, but some page settings may reset when you return.

Account security

We check for password resets, new devices, and unusual login patterns before we process a sensitive change. If something looks off, we ask for a fresh confirmation so the account stays in your control.

Retention

We keep records only as long as we need them for account handling, legal checks, or dispute follow-up. After that, we remove or anonymise the data so it is no longer tied to an active request.

Change requests

If your contact details are wrong, send the corrected field through the form and add the reason for the change. We can also note a payment alias update when the account name and reference no longer match.

Contact path

For access questions or a page wording request, contact support first and we will route it to the right owner. That avoids delays and keeps your message with the people who can answer it.

Questions about legal access

These are the questions we hear most when you check the legal page before opening an account. We keep the answers tied to local law, account data, cookies, and contact paths so you know what happens before you send a request. If your question is about a specific account change, use the in-account form and we will point you to the right next step.

Access depends on local law and is available only where local law permits. If your location is supported, you will see the same legal text on desktop and mobile before you continue with an account request.

We keep only the fields needed to identify your account, process a request, and keep the record accurate. That can include your contact details, device signal, and payment reference when you use DANA, OVO, GoPay, or QRIS.

Yes. Send the corrected detail through the in-account form and tell us what should change. We may ask for a fresh confirmation if the request touches your name, contact number, or payment alias.

Cookies help us remember your language, session state, and device view, so the legal text looks the same when you return from Chrome, Safari, or our mobile web view. You can clear them in your browser anytime.

Use live chat, email, or the form inside your account. We route the message to the right team which keeps the request with the people who handle access, records, and policy wording.

We keep them only as long as needed for account handling, legal checks, and follow-up on a request. After that, we remove or anonymise them so they are not tied to an active case.

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